At Whelan Property Group, we are committed to providing our clients with the highest level of customer service and ensuring the protection of personal privacy. This statement explains how we collect, use and disclose personal information.
Whelan Property Group complies with the Privacy Act 1988 (Cth) (Privacy Act) and the Privacy Regulations 2013 (Privacy Regulations) which regulates how we may collect, use, disclose and store personal information throughout its life cycle, from collection to use and disclosure, storage, accessibility and disposal (where applicable).
In this privacy policy, personal information is defined as any information or an opinion, in any form and whether true or not, about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.
We collect personal information about individuals who have an interest in the property of organisations managed by us. These include strata corporations, community and neighbourhood associations. Our policy is that personal information must only be collected, disclosed and used for the purposes of managing the affairs of those organisations, according to the laws to which they and the Company are subject.
These purposes may include:
We also collect personal information as part of our normal communication processes, including:
We only use personal information for the purposes for which it was given to us, or for purposes which are directly related to one of our functions or activities. We will not provide personal information to other agencies, organisations or anyone else unless one of the following applies:
At Whelan Property Group, we take steps to ensure that the personal information we collect is accurate, up to date and complete. These steps include maintaining and updating personal information when we are advised by individuals that their personal information has changed, and at other times as necessary.
We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. These steps include password protection for electronic files, securing paper files in secure locations and physical access restrictions. When no longer required, personal information is destroyed in a secure manner or deleted.
If Whelan Property Group holds personal information about an individual and the individual is able to establish that the information is not accurate, complete or up-to-date, Whelan will take reasonable steps to correct the information so that it is accurate, complete and up to date.
Whelan Property Group will provide written acknowledgement of receiving a request within 7 days of receipt. We will investigate and advise of the steps we have taken to resolve the request.
Please contact us if you have any queries about the way that Whelan Property Group holds and handles personal information by emailing: Send emailstrata@whelanproperty.com.au
Whelan Property Group may, from time to time, review and update this Privacy Policy to consider new legislation, technology and changes to our operations. All personal information held by Whelan will be governed by this Privacy Policy.
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